Since all WinMaestros home poker chips are made and prepared for each order, NO RETURNS, REFUNDS, or order cancellations are accepted, except in cases of quality defects.

If you receive a product with a quality issue, please provide clear photos as evidence. Once verified, we will offer a full refund or replacement—and you do not need to return the defective item.

This policy helps us maintain affordability and efficiency while shipping directly from China. We greatly appreciate your understanding and support as we continue to improve our products and services.