Refund policy

We ship orders via international express carriers, including DHL Express, UPS Express, and FedEx Express.

The carrier is selected based on your destination, package requirements, and shipping availability. Customers cannot request a specific carrier.

2. Order Processing Time

Orders are typically processed within 5–7 business days after payment confirmation.

Processing time does not include shipping transit time. During busy periods or under special circumstances, processing may take longer.

3. Estimated Delivery Time

After shipment, orders generally arrive within 5–14 business days, depending on the destination and customs clearance.

Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays, weather conditions, and other circumstances beyond our control may affect delivery.

4. Shipping Costs

All orders placed on winmaestros.us qualify for free standard shipping worldwide.

Standard shipping costs are covered by WinMaestros. However, additional surcharges may apply to remote areas, high-risk delivery destinations, or locations subject to special carrier restrictions.

These additional surcharges are the customer's responsibility and are not covered by our free shipping policy or import tax reimbursement policy.

If you are unsure whether your delivery address may incur additional charges, please contact our customer service team at info@winmaestros.com before placing your order.

5. Import Duties and Taxes

WinMaestros covers eligible import duties and taxes on orders placed through our website. Depending on the destination and available shipping service, your order may be shipped under either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU) arrangements.

DDP — Duties and Taxes Paid

For orders shipped under DDP terms, applicable import duties and taxes are handled by WinMaestros through the shipping arrangement. You should not need to pay these import charges separately upon delivery.

DDU — Recipient Pays First, Then Receives Reimbursement

For destinations where DDP shipping is unavailable, your order may be shipped under DDU terms. In this case, the recipient may need to pay applicable import duties and taxes directly to the carrier or customs authorities before delivery.

If you pay these import charges, WinMaestros will reimburse the full amount of eligible import duties and taxes after receiving and verifying valid proof of payment.

To request reimbursement, please email info@winmaestros.com with the following information:

· Your WinMaestros order number

· The customs or carrier invoice showing the import duties and taxes charged

· Proof of payment, such as an official receipt or payment confirmation

Once your documents have been reviewed and verified, we will arrange reimbursement for the eligible amount.

Please retain all relevant documents until your reimbursement request has been resolved.

What Is Covered and What Is Not?

Our import tax reimbursement policy covers eligible import duties and taxes paid by the recipient.

It does not cover:

· Remote area surcharges

· High-risk destination or special delivery surcharges

· Storage fees or customs penalties

· Other carrier service, handling, or administrative fees that are not classified as eligible import duties or taxes

If you are unsure whether a charge qualifies for reimbursement, please contact us at info@winmaestros.com before making payment whenever possible.

Important Tax Information

Import duties and import taxes are different from domestic sales taxes, VAT, and other taxes collected at checkout.

Any applicable domestic taxes charged at checkout will be displayed separately. Our import tax coverage and reimbursement policy does not mean that all domestic taxes or other charges are automatically waived.

 

6. Tracking Information

 

Once your order has shipped, tracking information will be sent to you by email.

You can use the tracking number provided to follow your shipment through the relevant carrier's tracking service.

7. Shipping Address

Please ensure that your shipping address, postal code, and contact information are complete and accurate when placing your order.

WinMaestros cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

We do not ship to P.O. Box addresses.

If you need to correct your shipping address, please contact us as soon as possible. Changes may not be possible once an order has been processed or shipped.

8. Remote Area and Special Shipping Surcharges

Some destinations may incur additional charges imposed by the carrier due to remote locations, high-risk delivery conditions, or special shipping requirements.

These additional surcharges are the customer's responsibility and are not covered by our free standard shipping policy or import tax reimbursement policy.

To avoid unexpected costs, we strongly recommend contacting our customer service team at info@winmaestros.com before placing your order if your address is in a remote area or a destination that may be subject to special shipping surcharges.

Any applicable additional shipping charges will be communicated to the customer before shipment whenever possible.

9. Customs Clearance and Delivery Delays

International shipments may be subject to customs inspections, documentation requirements, and clearance procedures.

Delivery may also be affected by carrier operations, weather conditions, customs processing, or other circumstances beyond our control.

WinMaestros cannot guarantee a specific delivery date. If you experience a delivery issue or need assistance with customs clearance, please contact us at info@winmaestros.com.

10. Contact Us

For questions about shipping, delivery, import duties, taxes, or reimbursement requests, please contact our customer service team:

Email: info@winmaestros.com

We appreciate your support and look forward to bringing your next poker night to life.